Saturday, January 10, 2009

Managing an HOA Better

Dear Property Manager,

I was recently elected president of my HOA and I am finding that it is a ton of work. I have lived in this neighborhood for 6 years, and been involved in committees and such, but this is my first "leadership" role.

The neighborhood is struggling with things like pool maintenance and rule enforcement and just general communication. And I am struggling with being "the bad guy" and trying to get stuff done. It seems that no matter what decision is made, someone is upset at me...

I really enjoy living here, and I am dedicated to making it a better community, but I need some guidance. Can you help?

Bill M.

Dear Bill,

Being president of an HOA is a big job, even in established neighborhoods with a long history of great ladership and positive participation from the residents. Unfortunately, issues do arise, neighbors do have disagreements, and covenants do need to be enforced.

We offer 2 services that may be of assistance to you. The first is our HOA property management service which many local HOA's have chosen. This removes the residents from the conflict resolution and enforcement aspects of the neighborhood. We find that these are the least-enjoyed responsibilities for the HOA, and it sometimes creates enormous conflict.

Financial services, CC&R development, common area maintenance, etc. can also put a strain on the HOA, and are offered through our Management Group. I recommend you give us a call at 803.802.0004 to see if we can fill the roles that you find difficult, or that we could offer personalized advice on.

We also have a newsletter you can sign up to receive which will give you tips, legal information and resources for better management of your HOA. You can sign up through out Kuester website HOA Newsletter page.

Congratulations on your new role and your willingness to serve you community. We look forward to hearing from you soon.

Property Manager
Kuester Property Management
Charlotte, NC

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Thank you for your comment. We will review it as soon as possible. If you would like to speak with someone at Kuester immediately, please call us at 803.802.0004.