This is a tall order and sometimes the needs of the landlord outweigh the needs of the tenant. For example, if the tenant chooses to add a new puppy to the family, and the rental property does not allow pets, it is the Property Manager's duty to find a resolution. This may mean that the tenant will have to move, perhaps pay a fee, etc. The Property Manager must enforce the rules--and the contract the tenant signed.
The Property Manager may have to put the tenants needs ahead of the needs of the landlord too! For example if the roof is damaged in a storm, the Property Manager would be responsible for getting the roof repaired to code, for making sure the tenants are safe their belongings are not damaged. This may mean that the landlords need (or wish) to stay on budget for the year wont be met. The Property Manager must provide the tenants a suitable residence per the signed contract.
The Property Manager responds on the landlord's behalf to maintenance issues, and provides a buffer for those landlords desiring to distance themselves from their tenants. It brings order a professionalism to the relationship!
The Property Manager may take on the role of rent collection, marketing the property, screening the tenants, and resolving any issues amongst tenants, and the landlord.
A Property Manager's job is complex and the responsibilities vary from day to day as different issues arise. However big or small the job, our clients all agree they would not want to take it on themselves! And that is why we are here. We have the expertise, experience, and resources to be able to provide our clients with the best in property management, be it for a residential unit, or in a commercial space.
If you have invested in property in Charlotte, Boone, Myrtle Beach, Concord, or Charleston and would like to learn more about Property Management - please give Kuester a contact us.