Property managers across the country are feeling the pressure to demonstrate additional value for their commercial property clients. For property managers like Kuester, that means paying close attention to efficiencies, consistent delivery of value and showing return on investment.
In a challenging economy, property owners need to look at what property management companies can offer to help them keep an eye on the bottom line. Here are reasons to go with a professional property management company.
Cost Cutting
Providing operating efficiencies, and generating return on investment has always been the primary property management responsibility. Yet, in this economic climate, being able to produce cost savings is even more of a priority. Good property managers are focusing on each property and finding creative ways to save the property owners some money such as web-based pay and maintenance -request systems.
Thinking Green
Green building and energy efficient practices are growing in popularity and the need for environmental responsibility. Property managers are taking this time to consider building materials, energy-efficient appliances, water heaters, solar and wind power, and other green ideas to save money AND help the environment.
Administration Cost
Property managers are sensitive to the fact that there is a cost for their services—but perhaps a higher one for not using them! Property management companies such as Kuester are looking at the cost of administration and making sure the office runs efficiently as well as implementing cost and time-saving changes so that we can provide an even more productive service for property owners.
Kuester Property Management is located in Charlotte, NC, with offices in Fort Mill, SC, Boone, NC, Concord, NC, and Myrtle Beach, SC.
Showing posts with label charlote property management. Show all posts
Showing posts with label charlote property management. Show all posts
Friday, November 20, 2009
Saturday, July 25, 2009
Is the Property Manager doing his job?
Dear Property Manager:
I own a small block of commercial properties just outside Charlotte and I have now gotten two "complaints" about how the property manager has handled certain situations in the last 6 months. I do not have time to deal with the unhappy tenants (that is why I hired the property management company in the first place!), but I feel like I need to step in.
What should my first step be? How to I address this with the property manager without making it seem like I am micro-managing their ability to handle the tenants? I have had no problems up to this point (3 years now).
Ralph H. Charlotte, NC
Dear Ralph,
It can be difficult to know if your property manager is doing his job well, especially since the whole point of hiring a property manager is for you to NOT be involved in the day-to-day operations of your property. I understand that you do not want to micro-manage, but at the same time you need to have content tenants or you will be out of business. Since you have had 2 complaints in a short amount of time, I think that you need to take them seriously.
Your first step should be to ask the tenants if they have tried to go through the property manager regarding the conflict. If they haven't, you can direct them to the property manager and hope that it was just a miscommunication. You need to give the property manager the chance to resolve the issue themselves.
If they have already gone to the property manager, you will need to get the details of the issue and how the tenant felt it was mishandled. Then you should sit down with the property manager and work through how they can resolve the situation directly with the tenant. You need to give the property manager the opportunity to make this a positive situation.
And then, if the complaint still isn't resolved, you will need to intervene directly yourself, and either re-train the property manager to handle this kind of thing better, or look for another company to better represent you.
Best of luck,
Kuester Property Manager
www.kuester.com
I own a small block of commercial properties just outside Charlotte and I have now gotten two "complaints" about how the property manager has handled certain situations in the last 6 months. I do not have time to deal with the unhappy tenants (that is why I hired the property management company in the first place!), but I feel like I need to step in.
What should my first step be? How to I address this with the property manager without making it seem like I am micro-managing their ability to handle the tenants? I have had no problems up to this point (3 years now).
Ralph H. Charlotte, NC
Dear Ralph,
It can be difficult to know if your property manager is doing his job well, especially since the whole point of hiring a property manager is for you to NOT be involved in the day-to-day operations of your property. I understand that you do not want to micro-manage, but at the same time you need to have content tenants or you will be out of business. Since you have had 2 complaints in a short amount of time, I think that you need to take them seriously.
Your first step should be to ask the tenants if they have tried to go through the property manager regarding the conflict. If they haven't, you can direct them to the property manager and hope that it was just a miscommunication. You need to give the property manager the chance to resolve the issue themselves.
If they have already gone to the property manager, you will need to get the details of the issue and how the tenant felt it was mishandled. Then you should sit down with the property manager and work through how they can resolve the situation directly with the tenant. You need to give the property manager the opportunity to make this a positive situation.
And then, if the complaint still isn't resolved, you will need to intervene directly yourself, and either re-train the property manager to handle this kind of thing better, or look for another company to better represent you.
Best of luck,
Kuester Property Manager
www.kuester.com
Sunday, July 5, 2009
The Role of a Property Manager
Dear Property Manager:
I has been suggested that we contract with a property manager, or property management firm to handle an uptown Charlotte building that we have renovated for commercial use. Can you tell me: what is the role of a property manager, and how are they paid?
Heather and Mike W.
Dear Heather and Mike:
Great question. Essentially a property manager handles the day-to-day needs of your property, minimizing vacancies and maximizing your bottom line -- in fact the property manager does this by filling many roles, the most important of which is that of liaison between the landlord, and the tenant.
Other duties of the property manager include collecting rent, handling maintenance issues, advertising and marketing the property, and screening prospective tenants. The property manager gives the tenants an accessible person to work with, while providing a buffer for those landlords who wish to distance themselves from the day-to-day dealings with, and management of the tenants.
Property managers have the experience and expertise to help the customer optimize their investment.
Property management companies charge landlords a percentage of the gross rent collected each month. Contracts vary from company to company, but can be negotiated to provide both the tenant and landlord the best fit.
Please let us know if you have any other questions, or would like more information about how Kuester may be able to assist you.
Kuester Property Manager
704.973.9019
http://www.kuester.com/
I has been suggested that we contract with a property manager, or property management firm to handle an uptown Charlotte building that we have renovated for commercial use. Can you tell me: what is the role of a property manager, and how are they paid?
Heather and Mike W.
Dear Heather and Mike:
Great question. Essentially a property manager handles the day-to-day needs of your property, minimizing vacancies and maximizing your bottom line -- in fact the property manager does this by filling many roles, the most important of which is that of liaison between the landlord, and the tenant.
Other duties of the property manager include collecting rent, handling maintenance issues, advertising and marketing the property, and screening prospective tenants. The property manager gives the tenants an accessible person to work with, while providing a buffer for those landlords who wish to distance themselves from the day-to-day dealings with, and management of the tenants.
Property managers have the experience and expertise to help the customer optimize their investment.
Property management companies charge landlords a percentage of the gross rent collected each month. Contracts vary from company to company, but can be negotiated to provide both the tenant and landlord the best fit.
Please let us know if you have any other questions, or would like more information about how Kuester may be able to assist you.
Kuester Property Manager
704.973.9019
http://www.kuester.com/
Friday, May 22, 2009
Commercial Real Estate Property Management
Dear Property Manager:
I own a small commercial property in Boone and need to hire a property management company to handle the daily upkeep and maintenance, as this quite a distance from my Charlotte home. What are the main responsibilities of a property manager, or management company? And is it appropriate to ask for references?
Alex K
Dear Alex:
In commercial real estate property management, the property manager (or the management company) is responsible for the marketing of the property, the tenant's satisfaction and occupancy (keeping it filled), administration and the facilities, and managing the financials.
The goal of a commercial property is ultimately to make money and the property manager, or property management company is the owner’s partner in making this happen. You should choose a company that can show strength in finances, as well as success in marketing, and references from current and past clients. Look at references especially from properties similar to the size and location of yours.
After completely looking into references and capabilities you should choose a property management company with whom you will work well, and whom you trust to represent you.
Choosing to hire a professional property management company is a benefit, and good financial decision for many commercial property owners.
Please give Kuester in Boone a call today at 803.578.7725 to learn more about our services in your area.
Property Manager
Kuester Property Management
Boone, NC
I own a small commercial property in Boone and need to hire a property management company to handle the daily upkeep and maintenance, as this quite a distance from my Charlotte home. What are the main responsibilities of a property manager, or management company? And is it appropriate to ask for references?
Alex K
Dear Alex:
In commercial real estate property management, the property manager (or the management company) is responsible for the marketing of the property, the tenant's satisfaction and occupancy (keeping it filled), administration and the facilities, and managing the financials.
The goal of a commercial property is ultimately to make money and the property manager, or property management company is the owner’s partner in making this happen. You should choose a company that can show strength in finances, as well as success in marketing, and references from current and past clients. Look at references especially from properties similar to the size and location of yours.
After completely looking into references and capabilities you should choose a property management company with whom you will work well, and whom you trust to represent you.
Choosing to hire a professional property management company is a benefit, and good financial decision for many commercial property owners.
Please give Kuester in Boone a call today at 803.578.7725 to learn more about our services in your area.
Property Manager
Kuester Property Management
Boone, NC
Monday, April 20, 2009
NEWS: Update on Kuester Move
Update on Kuester Move
You’ve probably heard the news that Kuester's Charlotte NC property management office is moving! We’re very excited that our company has grown so that we’ll be relocating our corporate headquarters to a brand new office building that we’re constructing on Highway 160, near the location of our old headquarters.
Although work is progressing and the office space will be stunning, there have been some delays, and our new offices will not be completed until the end of 2009.
But no need to worry! We’ll continue maintaining our consistently high level of property management and HOA management for our clients from an interim space until the new offices are completed.
Beginning April 27, our interim offices will be located at 1300 Altura Road on the second floor of the InterNET building.
The one important change that you need to be aware of is that all appointments must now be scheduled in advance, since we’ll be in a secured access building, requiring that all visitors sign in and be announced before being escorted to our offices.
Our new mailing address will be changing from 108 Stone Village Drive to:
Kuester Companies
PO Box 3340
Fort Mill SC 29708
All payments will continue to be sent to Community Association Banc as normal.
(Your Community Name)
C/o Kuester Companies
PO Box 64893
Phoenix, AZ 85082-4893
Thank you for your understanding.
Our space may be changing, but our commitment and service to you remains as constant as ever!
Sincerely,
The Kuester Companies Team
You’ve probably heard the news that Kuester's Charlotte NC property management office is moving! We’re very excited that our company has grown so that we’ll be relocating our corporate headquarters to a brand new office building that we’re constructing on Highway 160, near the location of our old headquarters.
Although work is progressing and the office space will be stunning, there have been some delays, and our new offices will not be completed until the end of 2009.
But no need to worry! We’ll continue maintaining our consistently high level of property management and HOA management for our clients from an interim space until the new offices are completed.
Beginning April 27, our interim offices will be located at 1300 Altura Road on the second floor of the InterNET building.
The one important change that you need to be aware of is that all appointments must now be scheduled in advance, since we’ll be in a secured access building, requiring that all visitors sign in and be announced before being escorted to our offices.
Our new mailing address will be changing from 108 Stone Village Drive to:
Kuester Companies
PO Box 3340
Fort Mill SC 29708
All payments will continue to be sent to Community Association Banc as normal.
(Your Community Name)
C/o Kuester Companies
PO Box 64893
Phoenix, AZ 85082-4893
Thank you for your understanding.
Our space may be changing, but our commitment and service to you remains as constant as ever!
Sincerely,
The Kuester Companies Team
-your Charlotte property management and Charleston property management leaders
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