Home Owner's Associations and Management Companies

The relationship between Home Owner's Associations and the Management Companies that they work with is a strong partnership. The Management Company assists the HOA in collecting dues, caring for the common areas and scheduling maintenance. The Maintenance Company may also take care of violations to the CC&Rs and assist the HOA in arbitration matters.

The responsibilities of the Management Company vary but ultimately the responsibility that they have is to add structure, continuity and support to the volunteers that make up the HOA board. Since residents come and go, and not all can participate at that level, or all the time, the management company is able to be the backbone and manage the sometimes less desirable tasks such as informing residents that they have violated an regulation and that they will be fined. It also allows the neighbors to continue to be "neighborly" when an HOA dispute comes up.

At Kuester we believe that it is our job as the HOA Management Company to follow the lead of the HOA but also to give guidance and support when needed. It is our responsibility to assist the homeowners and provide them with the best that their neighborhood has to offer. We manage HOAs all over the Carolinas, big and small and we look forward to the opportunity to serve you.

Kuester Property Management

HOA Management Carolinas

Why Live in an HOA Community?

I have heard it before... "Why would I want to live in an HOA Community?"

Well, here is the truth... it is not for everyone! Some people like the freedom of not having to abide by a set of rules governed by a neighborhood board -- and there is nothing wrong with that. But for others, an HOA offers security, value, organization, and support that they do want and need.

Ultimately, the purpose of a Homeowners Association is to protect the value of homes and neighborhoods within a development. This is done by maintaining common areas and holding the residents accountable for following the rules of the Association. The Association has the right to enforce maintenance and design standards like the color houses are painted and where vehicles can be parked. The point of these rules is to keep people from doing things like park cars on blocks in their front yards, or paint their front doors in polka-dots... or keep a pen of pigs in the side yard... or decide to put in a moat! Some people find this restricting, and others feel secure that a set of policies are always followed the same way by everyone!

If you are considering a home in an HOA community, you should read through the policies and ask your questions upfront so there won't be any surprises later on. But most people do find that a community with an HOA will offer more amenities and structure -- and that can be a very good thing!

HOA Community Manager
Charlotte, NC

Shopping for a New HOA Property Manager?

Are you shopping for a new HOA Property Management Company? Unfortunately, it is not uncommon for a Property Management Company not to meet the needs of the board and residents it serves. Sometimes the neighborhood is just too big, sometimes it is because the company over-promised--but we get a lot of new business from established neighborhoods that are just plain unhappy with the company with which they had contracted.

One of the best things that you can do if you are in the market for a new HOA Management Company is to create a complete list of "needs and wants." The Board of Directors for the HOA may do this, or a subcommittee may be created, but it is important to know what it is you are looking for and be able to articulate this to the prospective companies that present their proposals.

A lot of HOAs are cost-sensitive. And if this is the case, you should consider what you "need" the management company to do vs. what you would like them to do. It would be better to have better quality service from a reputable, experienced company which did not do everything... than a company which did everything poorly!

When interviewing the Property Management Companies, ask them how they would have handled the situations for which brought you to the decision to look for a new company! This will give you an idea of the creativity and ability of the companies AND give you an idea of how reasonable your expectations are. Your requests may be easily met--or there may be a challenge for which you had not considered. Finding the right HOA Management company is really about a partnership, and they are just as responsible for telling you what is not possible as you are for asking for what is.

Like with much else, communication is the key. Ask for what you want, listen to what can be done, and set the expectations so that everyone is on board and your next HOA Management company can be the permanent management company.

What does an HOA cost?

Dear Property Manager:

I was recently elected to our HOA board and we are considering changing property management companies. Can you tell us what the average cost per resident is for HOAs? And besides the basic services, what can an property management company do? Can we include these in our request for proposal?

Kim T. HOA President

Dear Kim

I cannot give you an "average" cost per resident since the cost of HOA management service is directly related to the scope of the work the management company does...and this can vary. You and your board need to develop a scope of work and request proposals from at least three qualified management companies in the Charlotte area. Make sure that your prospects specialize in HOA management, and will offer references. But make sure to provide them each with the same list of "wants and needs." Some companies, (such as Kuester) now offer online applications for the residents to track their HOA dues status and other neighborhood information. This is a great option and should be something your candidates offer.

As for the "what" and HOA can offer, here is a link to the HOA services that Kuester provides. This should give you a good idea of what you can expect and what you can request when you fill out your RFP.

Best of luck and please contact me if you have any additional questions about HOAs!

Property Manager
www.kuester.com